Clear Information. No Guesswork.
We've put together answers to some of the questions we receive most often. If you don't find what you're looking for, our team is available to help.
Products & Research
Where applicable, products presented on this website are offered or described for research-related purposes.
Product information should be reviewed carefully before ordering and should not be interpreted as medical advice or as a representation that a product diagnoses, treats, cures, or prevents a disease or medical condition.
Products presented for research-related purposes should be used only in accordance with applicable laws, regulations, product documentation, and appropriate professional practices.
The information on this website is not medical advice and should not be used as a substitute for advice from a qualified healthcare professional.
Product information is available on the individual product pages and through our team. If you need clarification about a product before ordering, contact us directly.
Yes. We encourage you to review the available product information and contact our team if you need clarification before placing an order.
Orders & Payments
Browse the available products, review the product information, and follow the ordering process provided on the website.
If you need assistance before placing an order, you can contact our team directly through WhatsApp.
Contact our team as soon as possible if you need to request a change. Requests cannot be guaranteed because orders may already be undergoing processing.
No. Aries Biolabs maintains a no-refund policy.
All purchases are considered final. Please review your order carefully and contact our team with any questions before completing your purchase.
No. Aries Biolabs does not accept product returns.
Please review product information and order details carefully before purchasing.
Available payment methods may vary. Current payment options are presented during the ordering process or communicated by our team.
Shipping & Delivery
Shipping is available to customers in the United States and internationally, subject to applicable shipping restrictions and requirements.
Delivery times can vary depending on the shipping method, destination, carrier operations, customs, holidays, weather, and other circumstances.
Any delivery timeframe provided is an estimate and is not a guaranteed delivery date.
International orders may be subject to customs duties, taxes, fees, or other charges imposed by the destination country.
Customers are responsible for understanding applicable requirements and charges associated with receiving an order in their location.
Contact the Aries Biolabs team promptly and provide relevant information about the shipment. We may request photographs, packaging details, or other information to understand the issue.
Please note that reporting a damaged shipment does not automatically create an entitlement to a refund or return.
Customers are responsible for providing accurate and complete shipping information.
Contact our team as soon as possible if you notice an error. Changes cannot be guaranteed once an order has entered processing or shipping.
Support & Communication
You can contact our team through WhatsApp using the contact buttons available throughout the website.
Yes. If you have questions about products, ordering, shipping, or other website information, we encourage you to contact our team before purchasing.
Yes. Aries Biolabs provides bilingual support in English and Spanish.
Policies & Privacy
You can review the full Privacy Policy through the Privacy Policy link in the website footer.
Our Shipping Policy provides additional information about order processing, shipping, delivery, international orders, and delivery issues.
The Refund & Return Policy explains our no-refund and no-return policy and should be reviewed before placing an order.
Where applicable, products presented on this website are described for research-related purposes. Nothing on this website is intended to constitute medical advice or to represent that any product diagnoses, treats, cures, or prevents any disease or medical condition.
Talk With Our Team.
If you couldn't find the answer you're looking for, contact Aries Biolabs directly. We're happy to provide clarification before you place an order.
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